FAQs

If you have a question which is not here, please email hello@almalondon.co.uk and I'll be happy to answer

Collapsible content

Where are your products made?

All products are made by myself in small batches at my home in London

Do you use natural ingredients ?

The majority of my products are made using 100% natural ingredients. I do however have a couple of soaps made with fragrance oils which makes the product 97% natural

Are your products safe?

Yes, our products have all undergone testing and each have a Cosmetic Product Safety Report (CPSR). This is a legal requirement to sell cosmetics in the UK

How long does shipped take?

I aim to post within 3 working days, however during busy times please allow 3-4days. Items will be packaged as soon as possible and then sent by your chosen postage method

Do you ship internationally?

Unfortunately no, I only ship within the UK. This is something I'm wanted to do in the future

Can I make a return?

Unfortunately due to the nature of my items I do not offer returns or exchanges. If for any reason you are unsatisfied then please let me know within 48hours by emailing hello@almalondon.co.uk